![]() ![]() For instance, a customer service representative at a telecommunication company may call a customer to inform them about new products and promotions. In an outbound call center, a customer associate makes a call to a customer regarding sales or business. In answering this question, you must demonstrate your knowledge about the different types of call centers and be able to understand the duties of each and what types of calls are made or received.Įxample: ‘There are two types of call centers, and they are outbound call centers and inbound call centers. You most likely are going to be supervising customer care representatives who make and receive calls. When you are asked this question, the interviewer is trying to understand the diversity of the calls made at the customer service centers where you have worked. ![]() A Call Center Manager must also ensure that all employees routinely meet goals set by the management to answer a number of calls or resolve a quota of customer issues.’ Which types of call centers do you know of, and what is the significant difference between them? A Call Center Manager ensures that their team does its best to meet the needs of the customers by recommending the best ways to resolve customer issues, troubleshoot problems, answer complaints, give useful tips on products, take orders and facilitate returns. Where possible, provide examples of successful management and mention specifics to back up your claims.Įxample: ‘A Call Center Manager is a customer service professional who is in charge of a group of customer service representatives working at the call center. When answering this question, you should focus on highlighting some of the tasks a Call Center Manager performs on a daily basis and paraphrase some information that you read in the job description for the job you are interviewing for. The interviewer may ask this question to gauge your understanding of the job profile. Here are some questions and example answers to help you prepare for a call center interview: What is a Call Center Manager job, in your opinion? Common interview questions for a Call Center Manager position This article shares some common interview questions that focus on professionalism, expertise and personality when interviewing for a Call Center Manager position. The right candidate for the position must demonstrate a solid knowledge of the company’s products and services, and have excellent interpersonal skills. ![]() A Call Center Manager is responsible for motivating call center agents, recruiting and training new hires and monitoring employees in their team. ![]()
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